Terms & Conditions…
By ordering from us, you hereby agree to the following terms and conditions:
You have a right to cancel your order for general stocked items, provided we are notified 24 hours prior to the arranged delivery time.
For customised products (i.e. Beeswax products, hand-made items), if you cancel your order, you may incur charges based on costs incurred by us.
Delivery costs – Please refer to the ‘Deliveries’ page for rates of delivery.
Discrepancies in your order or invoicing must be notified to us within 24 hours of receipt.
Delivery times – we will endeavour to deliver your order within the allotted time frames given on our deliveries page. Where we are unable to deliver a complete order we will contact you and inform you of this.
If we are unable to source stock items, we may, at our discretion provide an alternative. This information will be noted on your delivery note and or invoice when your order is delivered.
We may from time to time discontinue a product item. If we are unable to offer an alternative, a refund will be made to you.
Prices for products will be stated clearly on all invoices.
Prices quoted may from time to time change, however, if you have an order outstanding, where prices have increased, we will honour the original price.